Responsible Gambling Features

The safest way to have fun when engaging in gambling activities is to have the information you need so that you can apply that knowledge before you play. Research shows that informed players make healthier decisions when gambling.

RED SHORES has many responsible gambling features developed to minimize the risk of excessive play while offering an enhanced entertainment experience.

Responsible gambling features at RED SHORES:

• Responsible Gambling Information Centre (RGIC) – The RGIC is staffed by professionals with a background in addictions and counseling who provide support and information to visitors, players and staff. The RGIC is located on the gaming floor adjacent to the players’ club and can be reached at 902-620-4267.
   
• Responsible Gambling Brochures – There are a variety of brochures about responsible gambling, problem gambling and product information available at the RGIC. Additional information is also located on posters throughout the facility.
   
• Self-Exclusion Program – The self-exclusion program enables players who are concerned about their gambling to place themselves on a list of excluded persons. Being on this list means that players voluntarily agree to ban themselves from the CASINO for a period of six, 12, 24 or 36 months. Players access the program by visiting the RGIC and speaking with the responsible gambling representative or by contacting one of the security officers. The responsible gambling representative, along with a security officer, will assist the player through the self-exclusion process and will act as their advocate.
   
• Toll-free Number for PEI Addiction Services – A scrolling banner promoting the toll-free number is shown on each terminal on the gaming floor. Players calling the number will be connected to PEI Addictions Services. Information about the onsite RGIC is also shown on each machine.
   
• Responsible Gambling Staff Training – RED SHORES staff receive training on the responsible gambling resources available onsite, their role and responsibility as it relates to responsible gambling, and how to support a player who approaches them with a gambling-related concern.
   
• 19+ Policy – Gambling prevalence studies from across North America, including P.E.I., show a connection between the early onset of gambling activity and the later development of problem gambling. While people of all ages are welcome at RED SHORES, you must be 19 years of age or older to participate in any gambling activity. Age restricted areas, such as the CASINO, are clearly indicated by appropriate signage.
   
• Responsible Service of Alcohol - All RED SHORES food and beverage staff must attend the P.E.I. Liquor Control Commission’s Responsible Beverage Service Program and follow the principles of this program when serving alcohol. Players may show less inhibition and bet excessively when intoxicated, which is why anyone showing signs of intoxication will not be permitted to remain.
   
• No ATMs on Gaming Floor - Although ATMs are available at RED SHORES, there are no ATMs in the CASINO.
   
• No Credit for Players – Patrons are NOT permitted to borrow money or receive credit from RED SHORES. It is also against RED SHORES policy to cash any type of business or personal cheque. However, travelers’ cheques are accepted onsite.