The RGIC, located at both casino locations, is staffed by qualified, professional Responsible Gambling representatives. Their role is:

• To promote gambling products and information in a manner that encourages recreational play and empowers patrons to make informed decisions about their gambling activities
• To educate and to create awareness of RG among visitors, players and employees
• To engage and maintain relationships with community agencies
• To implement RG features and materials at Red Shores
• To offer support, information and referrals to players who are concerned about their gambling behaviour
• To act as an advocate for the player through the self-exclusion program process.